Lakeland People – Say hello to Cheryl!

October 10, 2014

 As part of our 50th anniversary celebrations, we interviewed a number of our fabulous Lakeland colleagues up and down the country so they could share with you their wonderful Lakeland stories. This week we are talking to Cheryl from our Canterbury store…

 

Who are you?

Cheryl 

What do you do at Lakeland?

Retail Colleague

How long have you been part of the Lakeland story?

9 and a half  years

We often say that we help our customer find products that “they never knew they needed, but can’t live without” – Which Lakeland product could you not live without and why?

I couldn’t live without my Sage Nutri Juicer. Nothing beats making my own freshly squeezed juices from healthy fruit and veg. It makes eating my 5 a day a tasty treat and not a chore!

What do you love about Lakeland?

Lakeland encourages store colleagues to take the time to really get to know our customers, to listen and to find out about their needs. This allows us as a team, to building great relationships with our customers, by providing excellent customer service, tailored to every individual. The staff are treated with great respect from top management down and this is mirrored in the positive atmosphere within store that customers regularly comment on.

Do you have a fun Lakeland story to share?

When a Customer who was visiting our Canterbury store from Yorkshire asked for a “Cull-ander” I showed him our range of metal and acrylic colanders. He looked confused and said “ Nooo I mean a Cull-ander to put me dates in!” Unfortunately I had to inform him that we only stock calendars at Christmas!

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